Book: DIFFERENCES that make a Difference by Russ Ackoff is now published by Triarchy Press. The simple philosophy behind Differences That Make a Difference is that complicated problems can often be avoided if you take a moment to define your terms at the outset. Ackoff's aim was to dissolve (not solve or resolve) some of the many disputes in professional and private life that he saw as the result of quite basic instances of miscommunication and misunderstanding.


For example, there is more than one type of error: there are Errors of Commission (doing something that should not have been done) and Errors of Omission (not doing something that should have been done). Once you understand this distinction, you will also understand the benefits to be gained from leading people to act responsibly rather than managing them through fear.

Differences That Make a Difference brings together 57 definitions of such important terms and concepts, many of which underpin Russ Ackoff's contribution to improving organizational health.